User Experience (UX) for Medical Devices
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Whilst UX plays a big role in the development of medical technologies, its origins lie within a different industry: In the area of web and app design the term “user experience design” has been around for several years and has even become a standardized term. Behind the term UX in medical technology or other industries lies the sum of all the experiences of the user in the interaction with a product, service, an environment or facility, but also with IT systems and software. UX plays a superior role in the field of medical design. Which aspects are particularly important for Medizintechnik Design and how we implement these in our work as an agency for UX design and usability in medical technologies, you will learn below by Held+Team.
Challenges of UX medical design with medical technologies
A big part of the user experience in medicine is connected to the usability and ergonomics of a product. For instance, an excellent user experience in medical design requires a practically oriented ease of use, even in the most stressful and unforeseeable use scenarios. As such, we take all of the possible use scenarios into consideration and try to create realistic representations with the help of personas. As the UX medical design process continues, we also use methods such as click dummies or the production of prototypes, in order to guarantee the usability of our medical devices.
Closely connected to the usability of medical devices are of course the ergonomics of a product, which are of great importance to the medical design user experience. Thus, it is vital to ensure that medical devices are easy and effortless to handle, in order to guarantee problem-free use and an outstanding user experience in medical design. For the usability of medical technologies, we take all of the various use scenarios into account and integrate the future use context into the products design, in order to achieve an excellent UX for medical technologies.
Furthermore, there are lots of additional factors that influence the UX in medical design. For example, a distinct and clear packaging design leads to ease of use in practice and hugely improves the user experience of medical technologies. In addition, the graphical user interface design is of significant importance to the medical design user experience.
Arrange a consultation now on UX design in medical technologies
As you see, the UX and usability of medical technologies are an extensive field with a lot of variables and parameters that can be optimized, in order to deliver the best medical design user experience. If you’re interested in UX design for medical technologies, Held+Team is the right place for you. As a partner for UX design of medical technologies we have a lot of experience in the conceptualization and implementation of design projects in the field of UX in medical design. With pleasure we use our know-how from more than 25 years company history for your projects and support you in the creation of medical products and the improvement of the medical design user experience. You have questions or wish for a personal consultation on user experience in medical design? Then contact us, we look forward to hearing from you.
FAQ about UX in Medical Technology
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What legal requirements apply to UX in medical technology?
In medical technology, UX (User Experience) is quality feature that is legally regulated. These legal requirements arise from the EU Medical Device Regulation (MDR), that includes relevant standards such as DIN EN ISO 62366. The standard defines the usability requirements for medical devices and obliges manufactures to document the entire usability engineering process, starting with context analysis and ending with validated usability testing. The aim of these regulations is to minimize risks resulting from user error and to ensure safety and effectiveness and medical products.
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Who is the best in medical technology usability?
When choosing the right agency for usability in medical technology, look for deep industry knowledge, standards-compliant processes, and extensive project experience. Held+Teams combines the features, which is why we are one of the most reputable specialists in the field of Medical UX and usability for many years.
With over two decades of experience, in-depth expertise in standards like ISO 62366, and a team focused on UX and usability in medical technology, we offer more than just design: we deliver solutions that prove their value in clinical practice, increase safety, and support regulatory approval processes. Our strength lies in combining technical understanding, user-centered design, and regulatory confidence. If you're looking for a partner agency that implements usability not just creatively but methodically, according to standards, and with evidence-based rigor, Held+Team is the right choice.
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How does UX design in medical technology differ from conventional UX design?
UX design in medical technology follows different principles than in classic web or app design. While user engagement, conversions, and design trends are key in the digital domain, medical UX design focuses on safety, reliability, and legally compliant usability. The challenges often arise from complex use scenarios: users in clinics or medical practices work under time pressure, must be precise, and don’t have time for trial and error. That’s why UX design in medical technology emphasizes intuitive operation, clear feedback, and error-preventing design.
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How do I find the best provider for UX design in medical technology?
A suitable provider for UX design in medical technology must offer more than a solid design sensibility—specialization in regulated industries is crucial. Look for the following criteria:
- Experience with standards-compliant UX design (e.g., ISO 62366, MDR-compliant documentation),
- Industry knowledge in medical technology,
- Methodological expertise in usability engineering (context analysis, prototyping, usability testing),
- Interdisciplinary team of designers, engineers, psychologists, and regulatory experts as well as
- References and projects specifically within the MedTech sector.
Held+Team has been specializing in precisely this field for years. As a design agency for UX and usability in medical technology, we accompany our clients from the initial idea to standards-compliant implementation.